"...Laura's done an excellent job!"
"Laura's done an excellent job taking care of my insurance needs. When she hasn't been available she is always prompt in returning my calls - that means a lot. Additionally, upon renewing my policies she lets me know of any changes in price and it is evident she's surveyed the field for possible better options available to me."
Jeff Main, Federal Way
"...They have my back!"
"Love my McClain Insurance team! I never worry about my insurance coverage because I know they have my back!!"
Luann Gaetz, Monroe
"...I really appreciate their knowledge and dedication."
"Erin and Nick have always given me great feedback to my ever changing (home, car, family) situations. I really appreciate their knowledge and dedication to their field!"
Kelley Stephanson, Seattle
"...Nick's attention to detail and knowledge is outstanding."
"Nick's customer service is exceptional. He is always willing to take the extra time to review my policies and find the best fit for my family. His attention to detail and knowledge is outstanding."
Stacey Gunnerson, Everett
"...care, concern, and commitment to clients and community are beyond compare."
"My experience with insurance agencies was always 'get the statement and pay the bill,' until I met you and your incredible team. Your care, concern, and commitment to your clients, as well as your community, is beyond compare. How many insurance agencies sponsor events like electronic recycling, Cinema Under the Stars, toy drives, or book signings for certain author clients (ahem)? You are, simply, the best!"
Trudi Trueit, Everett
"PEMCO was on the ball."
"I had a wreck the day after Thanksgiving. That Monday I received a call from PEMCO in Spokane..I got a call from the medical side & am now in Chiropractic. I didn't know any insurance company was that on the ball & that nice. Thank you all."
Patricia Weixel, Everett
"...Always timely and informed."
"I always get timely and informed service from any one I contact at McClain Insurance. I do believe they go the extra mile to make sure I have the right information to make the right decision about my insurance coverage."
Melinda Warren, Selah
"I have always felt that Claudia and her team "have my back". I count on them to care about me and my needs and I feel they do that when I need them to help with any question/concern. Thank you."
Karen Hannah, Everett
"...the best insurance agency I have worked with."
"This is the best insurance agency I have worked with in my 40 years plus of dealing with insurance related companies. I have no reservations to refer friends to them (and I have) all seem to have equal opinions of McClain as I do. The whole team is great to work with and in particular Nick Pembroke."
Chuck Hooper, Renton
"...Someone I can trust."
"I feel like I don't need to spend time worrying about insurance because I know that McClain Insurance has me taken care of completely. I appreciate having someone who keeps an eye on that part of my life and who I can trust. They've earned it!"
Melinda Abrahamson, Everett
"They have your back regardless of what life throws your way."
"It is a pleasure to work with McClain Insurance Services. Rest easy knowing Claudia and her team have your back regardless of what life throws your way."
Katie Cook, Lynnwood
"All agents have been excellent anytime we have contacted McClain Ins."
Charles Mark, Bothell
"...Confident I'm getting the best rate."
"In working with McClain Insurance over the years I have had nothing but helpful and kind service. They do all the leg work of finding me the best deal, which takes the hassle out of shopping around. I feel confident that I'm getting the best rate after their time spent in finding it for me :)"
Anna Storey, Camano Island
"Quick and Easy."
"Ordering a binder was quick and easy. Great service!!"
Heather Travis, BECU
"Great job. Always there when u need questions and quotes. Thank you."
Todd Walsh, Lake Stevens
"Laura is a great agent. We trust her to look out for us. She always returns calls promptly. When someone else answers the phone they are always friendly and we know she will get our messages."
Susan King, Everett
"After spending my career as an underwriter (both commercial and personal lines) I tend to be pretty critical of agencies and the way they respond. I was very impressed with Nick and his handling of our application for mobile home insurance, and plan to move our auto/umbrella to McClain when it comes up for renewal. Nick's response time is exceptionally good. You'll be seeing more of us!"
Mary & Gary Lee, Mill Creek
"I never received anything close to the level of service you provide..."
"Just wanted to send you a quick note to tell you how much I enjoy working with Nick on my insurance. I never received anything close to the level of service he provides before moving our business to your agency. Thanks for having such a great staff."
"Kind, considerate, truly helpful."
"Thanks so much for your kind help. Of all the companies I deal with, yours is the only one that is kind, considerate, efficient, truly helpful, and can be relied on to take care of whatever is needed. All of you! Thanks."
"You handle the 'big stuff' so I can enjoy the 'little stuff..."
"Thank you for handling the "big stuff" which allows me to enjoy th e"little stuff, such as enjoying my summer. I know that you are taking care of me and I don't have to worry about anything!"
"I suggested McClain Insurance to all of my local friends and family!"
"This was by far the smoothest, most convenient, and considerate claims process I have ever experienced. A long time State Farm customer, my experience with McClain Insurance has taught me I have no need to ever return to State Farm and their "perceived" value. I have suggested McClain Insurance to all of my local friends and family if they are looking to change companies."
Amy Schlotterback, Client since 2007
"Quick to answer by telephone..."
"When we have questions or there are changes to our policies, you are quick to answer by telephone and follow up with an email or by mail. Although yoiur office is across state from us, you have given us excellent service over the years. You and your staff are personable too, which seems something lost these days in the business world."
Cynthia Almanza-Frees, Client since 2001
"...nice to have someone looking out for your best interest."
"You guys are wonderful! Insurance isn't something that is always in the front of my mind but you always contact us when you see an area where we can save some money or get better coverage! It's nice to know you have someone looking out for your best interest, not the insurance company's interest! Keep up the outstanding work!"
Jennifer Erickson, Client since 2003
"Your customer service is the best."
"Your customer service is the best. If the topic of insurance comes up, I tell my friends I will never change because of the excellent customer service and communication I receive from McClain Insurance."
Ann Hopkins, Client since 1985
"Always attentive and helpful."
"I think you do a wonderful job! You are always attentive and helpful when I call, and you answer emails in a timely manner. I have recommended you several times over the years and would not hesitate to do so again. THANK YOU!"
Mary Fitzmaurice, Client since 1995
"I couldn't ask for a better agent."
"You guys are the best! You are awesome on the phone; you get right back to me in emails and send great stuff in the mail. I couldn't ask for a better agent."
Karen Inch, Client since 1985
"Thanks for doing such a good job."
"We appreciate your frequent communications to keep us updated on our insurance. You are all doing a great service to your community in being involved in activities in this area. Thanks for doing such a good job."
Wendy & John Lato Jr., Clients since 1987